Refund & Cancellation Policy

1.Overview

Qreative Apps, a sole proprietorship owned and operated by Charanjeet, based in Punjab, India (“Qreative Apps”, “we”, “us”), sells digital software engineering services: custom software, SaaS, iOS, Android and web application development, API integrations, fixed-price website packages and prepaid Website Care & Performance Plans. Because these are services delivered over time rather than goods, this policy explains exactly when a payment is refundable and how to cancel.

In summary:

• Website packages and projects: a full refund of the 30% advance (or any deposit) within 7 days of payment if design or development has not started, and a full refund of any instalment paid for a milestone we have not delivered.
• Website Care & Performance Plans: full refund within 7 days of payment if no work has started, and a pro-rata refund of unused full paid months after that (bonus months are free and carry no refund value).
• 7-Day Support Trial and Maintenance Top-ups: the US$5 trial is refundable if no support has been provided; top-ups are refundable for any unused balance.
• Refunds are returned to the original payment method, normally within 7 to 10 business days of approval.

2.Website packages and custom development projects

Before work starts

Website packages are paid 30% in advance with the balance in instalments; apps and custom software follow the milestone schedule in the proposal. If you cancel within 7 days of paying the advance or first milestone invoice and we have not yet started design or development work, you receive a full refund of that payment.

Unfulfilled milestones

Every project is split into written milestones, each with its own instalment or invoice. If you cancel, or we are unable to deliver, any instalment you have paid for a milestone we have not delivered is refunded in full. The advance covers the design milestone; once design work has started it is treated like any other milestone under the rules below.

Partially completed milestones

If you cancel while a milestone is in progress, we refund the paid amount for that milestone less the value of work completed, calculated on the proportion of the milestone’s scope delivered. We hand over all work completed to that point, including source code, so you can continue elsewhere.

Delivered and accepted milestones

Milestones that have been delivered and accepted (or deemed accepted under our Terms of Service) are not refundable, because the work has been performed and handed over. Reproducible defects in accepted work are fixed free of charge under the 30-day defect warranty in the Terms.

Cancellation by us

If we cancel a project for any reason other than your breach of the Terms, we refund all payments for undelivered milestones in full and deliver everything completed to that point.

3.Website Care & Performance Plans

Website Care & Performance Plans are prepaid for their stated term plus free bonus months and do not renew automatically. We will remind you before the term ends so you can choose whether to renew. Pro-rata refunds are calculated on paid months only; bonus months included free carry no refund value.

Prepaid plans (6 + 1, 12 + 2 and 24 + 3 months)

• Within 7 days of payment, if onboarding or work has not started, you receive a full refund.
• After work has started, you may cancel at any time by written notice. We refund the unused full months remaining after the month in which we receive your notice, calculated at the plan’s effective monthly rate. Months already started are not refunded.
• Upgrades: if you move to a longer or higher plan mid-term, everything you have paid is credited toward the new plan; nothing is charged twice.

Unused edits

The monthly content-edit allowance included in a plan does not carry over and is not refundable if unused.

4.What is not refundable

• Work that has been delivered and accepted.
• Third-party costs we have paid on your behalf at your request, such as hosting, domains, premium themes or plugins, developer accounts or paid APIs, where the provider does not refund us.
• Payment-gateway or bank transaction fees deducted by the provider, and currency-conversion differences between the date of payment and the date of refund.
• Cancellations caused by your breach of the Terms of Service, for example non-payment of earlier invoices or misuse of the services.
• Changes of mind about scope after a milestone has been accepted; those are handled as new change requests.

5.How to cancel or request a refund

1. Email [email protected] from the address on your invoice, or use the contact form with the topic “Billing, Invoices & Refunds”.
2. Include the invoice or transaction reference, the project or plan name, and what you would like to cancel.
3. We acknowledge every request within 1 business day and confirm the refund amount and the work handed over within 3 business days.

The date we receive your written notice is the cancellation date used for all calculations in this policy.

6.Refund processing and timing

Approved refunds are issued to the original payment method through our payment gateway. Refunds are initiated within 3 business days of approval and typically appear on your statement within 7 to 10 business days, depending on your bank or card issuer. Refunds are made in USD, the currency of the original invoice; any difference caused by exchange rates or your bank’s fees is outside our control.

We will send a refund confirmation by email, including the transaction reference, so you can track it with your bank.

7.Disputes and chargebacks

If you believe a charge is wrong, please contact us first. Almost every billing issue is resolved within a few days once we can see the invoice and the work delivered. We keep milestone records, delivery notes and acceptance correspondence for every engagement and will share them with you or your bank if a dispute is raised. Filing a chargeback for work that has been delivered and accepted, without contacting us, may be treated as a breach of the Terms of Service.

8.Changes to this policy

We may update this policy from time to time. The version in force on the date you paid an invoice applies to that payment. The “Last updated” date at the top shows the current version.

9.Contact

Qreative Apps (Sole Proprietorship)
Proprietor: Charanjeet
Punjab, India
Email: [email protected]
Support hours: Monday to Friday, 10:00 to 18:00 IST
Web: qreativeapps.com/contact